1. Your project agreement
Refund and cancellation arrangements depend on the written agreement for your project and applicable law. Published starting prices are not a payment request, and submitting a quote inquiry does not create a paid order.
2. Requesting a cancellation or refund
Use the contact form to explain your request and identify the project, the relevant payment and the reason for your concern. Do not submit payment-card details or other sensitive financial information.
3. Work and project costs
The assessment of a refund request depends on the agreed scope, work completed, approved deliverables and any project costs covered by the agreement. Deposits and digital services are not automatically excluded from refund rights.
4. Approved refunds
Any approved refund amount, payment method and expected timing are communicated as part of the resolution. This website does not specify a universal refund deadline or guarantee a refund for every request.
5. Your statutory rights
Nothing in this policy excludes mandatory consumer rights, including any withdrawal, cancellation or remedy rights that apply to your purchase.
6. Project concerns
If deliverables or progress do not match the agreed scope, explain the concern and the outcome you are seeking. The written project agreement and applicable law govern any resolution.
Questions about this policy
Use our contact form for questions or requests relating to this policy. Please do not include sensitive personal information in your message.